This Privacy Policy outlines how Escape Therapy (“we,” “us,” or “our”) collect, use, and safeguard personal information obtained from users (“you” or “users”) of our mental health services and website. We are committed to protecting your privacy and ensuring the security of your personal information. By using our services or accessing our website, you consent to the practices described in this policy.
This policy (this “Privacy Policy”), together with the terms and conditions for the use of the Website (“Terms and Conditions”), outlines the Website’s privacy practices regarding the collection, use and safeguard of Your information through the Website and the Services offered thereupon.
- Information We Collect:
We may collect the following types of personal information:- Contact information (name, email address, phone number).
- Demographic information (age, gender, location).
- Medical and mental health history.
- Payment information for billing purposes.
-
- How We Use Your Information:
We may use your personal information for the following purposes:- Providing mental health services, counseling, and support.
- Billing and payment processing.
- Communication with you regarding appointments, services, and updates.
- Analyzing and improving our services and website.
- Legal and regulatory compliance.
- Data Security:
We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet can be guaranteed as 100% secure. - Sharing of Information:
We may share your personal information in the following circumstances:- With licensed mental health professionals providing services through our platform.
- With third-party service providers assisting us with operations.
- In compliance with legal obligations or to protect our rights and interests.
- Your Choices:
- You have the right to access, correct, and delete your personal information.
- You may opt out of receiving marketing communications.
- You can control cookies and tracking tools through your browser settings.
- Your Consent
6.1. Before we can provide You with access to the Website and its Services (as highlighted in the Terms and Conditions), we require Your consent. Under the applicable laws, we cannot collect, process or store any information pertaining to You without Your consent. Without Your consent, we will not be able to collect and process the necessary information, without which we cannot provide access to our Services available through our Website.
6.2. In case the User is a minor, You, as the parent/guardian, are the primary account holder. This means that:
6.2.1. You are the person primarily responsible for ordering Services and paying any fees or other charges made to us.
6.2.2. You are responsible for deciding whether to share Your Child’s content with us and third parties.
6.2.3. You are responsible for the active monitoring of Your Child’s content. Children are expressly prohibited from including any personally identifiable information in any content that they post to our website unless or until their parents or legal guardians give permission. You agree that You will only allow Your child to include any personally identifiable information in their content with Your consent. We shall therefore assume that any personally identifiable information posted by Your Child has been done so with Your express permission. - Cookies and Tracking:
Our website may use cookies and similar tracking technologies to enhance your experience and gather information about usage patterns. You can manage your cookie preferences through your browser settings. - Changes to the Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any substantial changes by posting a notice on our website or sending you an email. - Contact Information:
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us here.
Should You have questions about the Privacy Policy or information collection, use and disclosure practices in relation to the Services, You may contact us. By using our mental health services and website, you acknowledge that you have read, understood, and agreed to this Privacy Policy